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Our Delivery Policy

Our Delivery Policy

For all designer glasses and designer sunglasses please allow 7-14 working days for delivery. Hi index lens materials and photochromic lenses depending on specification can also take 7-14 working days. Should there be a delay with your chosen frame(s) we will notify you by email or telephone. Please note that all our designer frames and sunglasses are brand new items and have never been worn. All our frames and sunglasses are 100% authentic items supplied direct from the relevant manufacturer and carry the manufacturer's original 12 month guarantee.We do not sell discontinued stock or replica glasses or sunglasses.

All items are now sent out via Interlink Express for UK orders and Royal Mail for overseas orders. We use Interlink Express next day for all UK orders and Airsure (signed for) for all overseas orders. The selected delivery option is the sole responsibility of the customer to the given postal address when placing your order. Any alternative delivery addresses should be given to us in writing via email or fax within 24 hours from the date of ordering and are the sole responsibility of the customer. If alternate addresses to overseas are requested we will send the item via Royal Mail Airmail by Airsure or International signed for delivery. Extra charges may apply and the alternative delivery address and any extra fees are the sole responsibility of the customer. If in stock for our core range (budget items), the item will usually be despatched within 48 hours, and should reach you within 3-7 working days. For some designer brands or out of stock items delivery can take up to 28 days. Items shipped by us using Interlink Express courier services or Royal Mail Special Delivery are guaranteed by both parties to arrive the next day and are fully trackable, traceable and insured for the amount purchased.

Occasionally, there are delays in the postal system, so your parcel could take longer when the standard 1st class (uninsured) delivery option is requested. Special delivery items are tracable after 10 days.

Unfortunately, we cannot start tracing parcels when our special delivery option is requested until after this time has expired. If you still have not received your goods after the 10 day period, please contact us so that we can assist you in recovering your item/s from Royal Mail. Contact should be made by telephone or via email to: delivery@specsuperstore.co.uk

Currently we deliver to the United Kingdom (including the Channel Islands ) Europe and World Zones 1 and 2.

Our cost of Royal Mail 1st class delivery (INSURED up to £35) is £4.50.

Please note that this postal option is uninsured and not trackable or traceable. The goods leave our premises in A1 condition but are at the risk of the purchaser to arrive in the same condition left from our laboratory. We do strongly advise special delivery for all items over the value of £50 for peace of mind for all our customers and us. We cannot accept any responsibilty for lost or damaged goods if this option is selected as it is the sole responsibilty of the purchaser for which option they have selected.

Special Delivery Next Day (INSURED up to £500, Trackable & Tracable) is £6.50.

     RECOMMENDED FOR ALL ORDERS

(We strongly recommend this option for all orders as they are insured, trackable and traceable. Should your item be damaged in the postage system you will be able to recover the total cost of your item through Royal Mail.)

Europe postage is £4.50 by Airmail.

World Zones 1 and 2 is £7.50 by Airmail and £12.50 for Airsure (Insured, trackable and traceable)

For International signed for postage please request this service when ordering. An extra charge of £5.50 will be applied.

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