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Returns
Returns
If you are not satisfied with your goods, you should notify us as soon as you receive them. We will ask you to pack them securely and return them to us, at your cost and risk, in their original condition, within seven working days starting the day after the goods have been received, together with your original receipt and original packing and we will refund your paid amount minus postal charges.
We are unable to refund cost of prescription lenses as these are a personal custom made item to your individual prescription. For all single vision orders supplied with our standard scratch resistant lenses a 10% reduction in refund costs will be applied as well as subtracting postage costs. If the order has customised lenses such as extra coatings, tints, high index lens options, bifocals, varifocals, transitions or polarised lenses the cost of the lenses will not be refunded unless there is a defect or quality issue with the supplied lenses. Please Note: please contact our returns department by email at returns@SpecSuperstore.com with a complete description of your problem & also your SpecSuperstore.com receipt reference. You should send your Proof of Return to us by separate mail. Any damage or discrepancy with the goods supplied must be notified to us in writing immediately upon receipt of the goods. Your statutory rights are not affected. We endeavour to respond to any complaints made with 5 working days. Cancellation of Purchase: We reserve the right to cancel your purchase from us if: (1) We have insufficient stock to deliver the goods you have ordered (2) We do not deliver to your area. (3) One or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. We will ask you if you still want the product at the correct price. If we do cancel your purchase we will notify you by email and we will refund you as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered, or any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill). Our packaging department at SpecSuperstore individually checks goods to confirm that they are in first-class condition and dispatches them by our chosen method of delivery. To ensure safe delivery we package the goods in protected strengthened Jiffy packing/Card Packaging.
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Happy Customers
The service I got from you guy's was great!
I was a little worried about ordering my glasses from online to start but after speaking to you over the phone and rece... Read More